ABSCO SHEDS

PHONE: 1800 029 701

 

CUSTOMER SERVICE

Shipping & Delivery

48 hour dispatch

Absco products are supplied in kit form, packed into specially designed reinforced cartons. The number of cartons varies with shed sizes. Dispatch on garages, awnings and carports may take longer.

Privacy & Security

This statement sets out Absco Shed’s policies relating to the personal information you provide to us in the course of your customary. By submitting your personal information, you are agreeing to the collection, use and disclosure of personal information by Absco Sheds as set out in this Privacy Statement. 1. National Privacy Principles We recognise that the privacy of our customers is extremely important. This Privacy Policy is consistent with the National Privacy Principles (‘NPPs’) contained in the Privacy Amendment (Private Sector) Act 2000 (Cth) (‘the Privacy Act’) and reflects Absco Shed’s commitment to information management practices that protect our customers’ privacy. The following statement sets out how we handle your personal information and safeguard your privacy. Personal information includes your name, e-mail andmailing addresses, contact numbers and date of birth. 2. Purpose of information collected Absco Sheds collects personal information for some or all of the following purposes: (a) To register our customers as authorised members of our website; (b) To enter customers into competitions or promotional activities offered by Absco Sheds or our agencies, contractors,related companies and promotional partners; (c) to monitor and improve the quality and standard of service provided to our customers by Absco Sheds, our agencies, contractors, related companies and promotional partners; (d) to provide marketing information to our customers about products and services of Absco Sheds or any one or more of our agencies, contractors, related companies and promotional partners via email, post or SMS; and (e) to arrange for delivery of products of Absco Sheds or any one or of our agencies, contractors, relatedcompanies and promotional partners. If you do not provide any information requested, Absco Sheds may not be able to either provide you with product information or to fulfil one or more other purposes of collection of your personal information. Collection from third party – Absco Sheds may collect personal information about you from a third party source. We will take reasonable steps to contact you and make you aware of the purposes for which we have collected your personal information which has been obtained from a third party source. Customers under 18 – We are mindful that some customers who register as members may be under the age of 18. In the interests of their personal safety, we urge children to check with their parents before providing us with any personal information and ask parents to discuss these issues with their children. Absco Sheds will also ensure that appropriate disclosures are made at the time of collection of other information from minors, and will only collect this information where it is appropriate to do so. Personal information about other people – You must not provide personal information to Absco Sheds about another person, unless that person has authorised us, through you, to collect, use and disclose personal information about that person for the purposes described in this Privacy Policy. 3. Use of Information We use your personal information for the primary purpose for which it has been provided, or for purposes related to or ancillary to that primary purpose, that is, for the purposes of you becoming a registered user of the website and any other purposes outlined above as nominated or requested by you. By providing us with your personal information, you agree to receive communications from Absco Sheds or our agencies, contractors, related companies and promotional partners. You may choose to opt out of receiving these communications and we will give you the opportunity to do that each time we contact you, except in the instance where receipt of the communications are essential to the participation in a competition. 4. Disclosure of information We will not rent, trade, spam or sell any personally identifiable information that you give us to any third party unless we receive your prior consent. However, when you register you may opt in to receive information about special promotional offers from some of our promotional partners. Absco Sheds may from time to time engage third party contractors to carry out work. Third party contractors are prohibited from using collected personal information about you, except for the specific purpose for which that personal information has been supplied by Absco Sheds to the contractor. Your personal information is only provided to third parties where required by law or to our agencies, contractors, related companies and promotional partners where they require your information for the purposes of the promotion or to contact you with special offers. In such cases we have taken steps to ensure that any third party access to personal information complies with the NPPs. Foreign countries Absco Sheds will not transfer your personal information to foreign countries without your express or implied consent. 5. Accuracy and security of your personal information We will take all reasonable steps to secure any personal information which we and our agencies, contractors, related companies and promotional partners hold about you and to keep that information accurate and up-to-date. Personal information will be stored electronically. If any personal information held by Absco Sheds about you is incorrect, you should contact us immediately, so that we can take reasonable steps to correct incorrect information about you. 6. Access To Personal Information Absco Sheds will, on request, provide you with access to personal information held by us about you, subject to any limitations or exceptions in the Privacy Act. Absco Sheds will deal with requests for access within a reasonable time. We may charge you for the reasonable costs incurred by Absco Sheds in providing you with such information. If Absco Sheds refuses to provide you with access to personal information about you, we will provide you with reasons for the refusal, inaccordance with the requirements of the Privacy Act. 7. What if you have a complaint or a question? If you have any queries relating to our Privacy Statement, or if you have a problem or wish to lodge a complaint in relation to an alleged breach of your privacy, please write to us at the following address: Absco Sheds Attention: Administration PO BOX 119, ACACIA RIDGE QLD 4110 Or by Fax No: 07 3344 1191 8. Changes to this Privacy Statement We reserve the right to amend this Privacy Statement at any time. You will be notified of any amendments through the replacement of this policy with an updated version.

Returns & Replacements

If you have received an incorrect or defective item, please advise us immediately. If there are parts missing we will supply these free of charge within 7 working days. If it is an incorrect or defective item these may be returned and you will receive a full refund, providing we are advised within 30 days from receipt of the goods. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If it is not an Absco Delivered error, and you still wish to return the product, there will be a 25% Restocking fee plus a Return Freight Cost. In this case we suggest it may be better for you to advertise the product on E-Bay or similar and you sell it privately. If you need to return an item, simply login to your account, view the order using the “Complete Orders link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.